Refund policy
At Million Feeds, the quality and safety of our animal feed is our top priority. Because our products are perishable food items, we have a focused return policy designed to protect the health of your animals while making things right whenever there's a problem with your order.
Returns — unopened bags only
As our feed is a perishable product, we can only accept returns of bags that are unopened, undamaged, and in their original sealed packaging. To be eligible, you must request the return within 7 days of receiving your order and provide your receipt or proof of purchase.
Once an item leaves our care, we cannot accept the return of any opened or partially used bags, for the safety and quality assurance of all our customers.
To start a return, contact us at support@millionfeeds.com with your order number. If your return is approved, we'll arrange collection or drop-off and issue your refund once the bags are inspected. Please don't send items back before contacting us — returns sent without prior approval can't be accepted.
Damaged bags or wrong items
Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 24 hours of delivery at support@millionfeeds.com so we can make it right quickly.
To help us resolve it fast, please send a photo of the issue. In most cases a photo is all we need — we'll only ask for the item to be returned if necessary. Once confirmed, you choose how we make it right: a full refund or a replacement, whichever you prefer.
Non-returnable items
Aside from unopened bags as described above, the following cannot be returned:
- Opened, used, or partially used feed
- Feed that has been stored improperly after delivery
- Items requested for return more than 7 days after delivery
If you're ever unsure whether your item qualifies, just get in touch — we're happy to help.
Refunds
Once we receive and inspect your return (or confirm your damaged/wrong-item claim), we'll let you know if your refund is approved. Approved refunds are issued to your original payment method — for BenefitPay orders, this means a transfer back to the account used for payment. Please allow a few business days for the refund to reach you, as processing times can vary.
If your approved refund hasn't arrived within 10 business days, please contact us at support@millionfeeds.com and we'll look into it right away.
Questions?
We're here to help. Reach us any time at support@millionfeeds.com and we'll do our best to make sure you and your animals are taken care of.